Valki Live's Privacy Policy

1 Introduction & applicability

Welcome to Valki Live's Privacy Policy. This policy has been written in clear, straightforward language with our Bangladeshi members in mind. Valki Live is a trusted online betting platform that places the protection of members' personal data above all else.

This Privacy Policy applies to the Valki Live website, mobile application, and all our digital services. By opening an account, placing a bet, or using our services in any way, you are considered to have accepted the terms of this Privacy Policy.

Valki Live operates in accordance with international data protection laws and GDPR guidelines. We believe that every member's data belongs to them — we are simply its custodians.

2 What Data We Collect

Valki Live collects different types of information at different stages. Below is a breakdown of what is collected and when:

At Registration

• Full Name (as per National ID)
• Date of birth
• Email Address
• Mobile Number
• Residential address
• Preferred Currency

At KYC Verification

• Photo of National ID or Passport
• Driving license (where applicable)
• Proof of Address (utility bill or bank statement)
• Selfie or live photo

During payments & transactions

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Payment Method Details

Automatically Collected Data

3 Purpose of data collection

Valki Live uses your data only for necessary purposes. We never collect information beyond what is needed. Your data is used for the following:

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Support provided: To resolve your issues as quickly as possible.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: Data analysis to improve your experience.
• Marketing Communications: To send you offers and promotions, with your consent.
• Responsible Gaming: To monitor betting behaviour and identify potential signs of problem gambling.

4 Data Storage & Security

Valki Live follows the highest industry standards to protect your data. Our security measures are detailed below:

Encryption technology

All your data is protected with 256-bit SSL/TLS encryption — the same standard used by the world's leading banks and financial institutions. Valki Live holds itself to that same level of security.

Server Security

The servers storing your data are secured at both the physical and digital level, protected by firewalls, intrusion detection systems, and regular security audits.

Data Retention Period

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years as required by law.
• Transaction records: retained for the period required by regulatory obligations.
• Marketing communications: until you withdraw your consent.

5 Data sharing policy

Valki Live never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

Every third party is bound by a strict confidentiality agreement with Valki Live. They may only use your information for the specific purpose assigned — nothing beyond that.

6 Cookies & Tracking

Valki Live uses cookies and similar technologies to enhance the browsing experience on our website and app. Cookies are small text files stored on your device.

Cookie Type

• Essential cookies: Essential for the website to function properly. Login sessions and security tokens are stored in these cookies. They cannot be disabled.
• Functional cookies: To remember your preferences, language, and settings. These cookies personalise your experience.
• Analytics Cookies: To understand which pages are visited most and where issues occur. This data is collected entirely anonymously.
• Marketing Cookies: To show you relevant offers based on your preferences. These can be turned off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

7 Your Rights

Under Valki Live's Privacy Policy, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right to access: You can request details of what data Valki Live holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted, provided there is no legal obligation requiring its retention.
• Right to restrict processing: You can request that your data no longer be used for a specific purpose.
• Right to data portability: You may request your data in a machine-readable format.
• Right to Object: You have the right to object to marketing or profiling.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.

8 Children's privacy

Valki Live is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• Proof of age may be requested via KYC if there is any doubt.
• If any minor's data is collected inadvertently, it will be deleted immediately upon notification.

9 Third-party links

The Valki Live platform may occasionally reference third-party services — such as payment gateways or game providers. These third parties have their own privacy policies, which are outside Valki Live's control.

We recommend reading the privacy policy of any third-party service before using it. Valki Live is not responsible for how third parties handle your data.

10 Policy Changes

Valki Live reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page will be changed.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

11 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Valki Live's dedicated privacy team is always ready to address your concerns.

• Email: support@valkilive.com
• Live Chat: Click the chat icon at the bottom right of the website
• Response Time: Initial response within 24 hours, full resolution within 30 business days